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Gem Jewerly World offers:

- Manufacturer prices on every item:  save by eliminating the middle man!
- Natural gemstones of the highest quality.
- All our jewelry is handmade.
- All rings are available in every size at no extra charge.
- Free First Class Mail shipping!
- Free luxurious Gift Wrap.
- International orders welcome!
- Original Designer styles at bargain prices.
- Same low prices to all our customers:  you do not need to purchase memberships to SAVE.

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Gem Jewelry World :: Help zone

Help zone

Frequently Asked Questions

18K Gold Pieces - Payment Info - Secure Ordering - Shipping - Return Policy - International Customers - Gift Wrapping

General Information

Welcome to Gem Jewelry World! We offer the finest Sterling Silver and Gold Jewelry with Lapis Lazuli, Malachite, Rhodhocrosite, Turquoise, Amber, Obsidian, Nacar, Pearls, Zircons and many other semi-precious gemstones.

Gem Jewelry World is owned by owned and operated by Elke Simmons and we are located in trendy Fort Lauderdale, Florida

Contact Information

Gem Jewelry World

2269 S University Drive

Fort Lauderdale, FL 33324

Why Buy From Us?

As a family business, we cherish family values and strive for excellence in our business. We state our reputation in our customer's satisfaction. We believe in the following:

SUPERIOR QUALITY: We select our items with the utmost care. We test them, wear them and only select the ones that are crafted with superior materials and workmanship. We offer a 15-day money back guarantee to prove it.

COMPETITIVE PRICE: Since we are a family run business that deals directly with the manufacturers overseas, we have greatly reduced overhead and business expenses at home and abroad. We pass the savings to our customers!

EXCELLENT SERVICE: We take extreme care and pride in the products we select and sell. We want our customers to feel good about their purchase at our store. Most our sales come from return customers; therefore, their loyalty is very important to us.

FASTER DELIVERY: We have a systematic control in our inventory so we can deliver merchandise in a timely manner. We only sell those items that are available and shown at our on line store. We promptly inform our customers about any back order and when it will be available.

TIMELESS VALUE: Our items do not follow any fashion trend or are crafted poorly. They are, simply put, classics that you will wear with joy from years to come!

18K Gold Pieces

All the pieces in our collection are available, as a special order, in 18K gold. If you see an style that you will like in Gold, send us an E-mail with that style number. We will respond within 24 hours with a price quote and delivery date!

Payment Information

Gem Jewelry World accepts VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER CARD, DINERS, JCB and CARTE BLANCHE for web, fax and phone orders. Just select "Credit Card" as a payment method. Your purchase will appear in your credit card statement under "GEMCRAFTED".

We also accept COMPANY or PERSONAL CHECKS (US, Canadian or Mexican banks only, drawn in US Dollars) and MONEY ORDERS (US and International, drawn in US dollars). We can process US checks and Money Orders on line, via Vericheck. Just select "eCheck" as a payment option, and provide us with your check's information. Note that merchandise will be shipped once funds clear. For faster delivery, use a credit card.

If you prefer to mail us your order, you can use our Order Form (you could also print the checkout form with your selections already filled in, directly from your internet browser) and mail it along with your Check or Money Order to:

Gem Jewelry World

2269 S University Drive

Fort Lauderdale, FL 33324

Phone:  561-354-6458

 

Please make the check or Money Order payable to GEMCRAFTED.

We also accept PayPal payments through our website. If you want to pay us using the Paypal network, just complete the ordering process, selecting "Paypal" as the payment method.

 

You can also pay for your order using any WESTERN UNION authorized agent, and send us a money draft. Just select "Western Union Money Draft" as a payment option. Click here for detailed instructions.

Secure Ordering

All on line transactions at the Gem Jewelry World web site are handled with with state of the art 128 bit Secure Socket Layer (SSL) encryption. When you enter your credit card number and personal information into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then is partially decoded when it gets to us (we only see the last four digits of any credit card). Our merchant provider receives the scrambled information to process your charge or debit. Therefore, the information cannot be read as the information travels over the Internet. Furthermore, we, unlike many companies, we process your credit card OFFLINE, and your credit card information is stored on computers not connected to the internet.

That means that no human being ever has access to your financial information, therefore eliminating any possibility of mishandling or unscrupulous use. This gives you even more privacy and security that any standard phone or mail order process.

After 30 days from the time of order, all scrambled credit card numbers are automatically purged, as a further security measure. We won't even have access to the last four digits of your credit card.

We protect and respect your privacy!

We at Gem Jewelry World respect your privacy. We do not sell, rent or lease any information (identifiable or not) regarding our customers. Any information you give us is held with the utmost care and security.

We will not collect any personal information regarding our customers unless when specifically and knowingly provided by them. Examples of such information are: name, postal address, E-mail address, phone number, birthdays, feedback and comments. This information will be used only for the purpose of satisfaction of your purchase and delivery.

We do not resell our mailing list to any bidder, under any circumstances.

We hope that your shopping experience at Gem Jewelry World will be a pleasant one!

Shipping

We now have more shipping options!

We ship in-stock orders placed before 3PM EST/EDT the same day we receive them. This applies only to orders received on business days.

We ship virtually anywhere in the world. We offer the following options. As the contents of your package will be jewelry and semi-precious stones, we only ship through secured and insured carriers.

Please review the table below: we strive to give as many choices as possible to offer the shipping solution that is right for you. If you are not in a hurry, take advantage of our First Class mail option. It is economical (free in orders over $150.00!) and insured. If you are in a hurry, or if your purchase is a gift, please select an speedier option. Quoted delivery times are accurate and based in our lengthy experience!

Carrier Delivery Time Order Amount Continental USA Puerto Rico, Hawaii and Canada International Orders

First Class Mail (tracking through www.usps.com) 8 - 15 Business days 0 to $149.99 $6.95 $8.95 Not available
$150.00 to $499.99 FREE $12.95 Not available
$500 and up FREE $18.95 Not available

Courier

(tracking through www.fedex.com, www.ocsscl.cl or www.ups.com)

2-4 Business Days 0 to $149.99 $20.95 $22.95 $28.95
$150.00 to $499.99 $25.95 $28.95 $32.95
$500.00 and up $30.95 $32.95 $36.95

How will my order be shipped?

We use several carriers , as UPS, FedEx, U.S. Postal Service (USPS), among others. Our First Class Mail and Priority Mail orders are sent by USPS. Second Day and Next Day deliveries are sent via FedEx or UPS.

How long will it take to get my products?

This varies based on your location (we ship from Pompano Beach), product availability and shipping method. If all the products on your order are in stock (as seen in your shopping cart) then it will usually ship according to the availability as seen on the item details. Most out of stock items are usually shipped within 2- 4 days or less. If your order is going to be delayed for 4-5 days or more, due to items being out of stock, we will let you know via e-mail as to the status and expected shipping date. Ground delivery can take anywhere from 1-5 days after we ship the item depending on your location .

Please see the delivery times quoted on the table. These are accurate in 98% of the cases, and have been based on years of on line experience.

International Orders: Delivery times can vary from the ones quoted on the table, due to custom and carrier delays.

What if one item will delay the entire order?

If you have a larger order and one item is going to cause a significant delay, we will usually ship your order in two shipments. You will not pay any extra shipping charges for the second shipment.

Am I charged before my order ships?

We do not charge your credit card until your order is ready and available to ship. If your items are back ordered then you will not be charged until they are ready to ship.

YOU WILL BE PROMPTLY NOTIFIED OF ANY OUT OF STOCK ORDER AND ITS FUTURE DELIVERY DATE.

Return Policy

All our products are backed up by a full, non-quibble money back guarantee.

If the item you received is not what you hoped for, you may return it for a refund or a store credit within 15 days or for an exchange within 30 days from the day you received it. The item must be returned IN GOOD CONDITION and in its original package. Please note: The 15 Day Return Policy is not applicable to any custom orders, sized items, special order items or engraved pieces.

SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE.

Restocking fees

Gem Jewelry World does not charge restocking fees to any return or exchange, unless on cases of Undeliverable - Returned Orders or orders cancelled after 24 hours from being placed. Restocking fees are 30% the order's total

To return an item, please follow 3 simple steps:

Step # 1: Please Contact us at returns@gemjewelryworld.com, to receive your return authorization code. Please write this authorization code on the return shipping label and the original invoice. The original invoice must be included in the returned package. No parcel will be accepted without this number!

Step #2: Secure all merchandise in the original containers it was shipped in, including the gift boxes within which your order was shipped. We cannot accept merchandise that has been altered or damaged, NO EXCEPTIONS. If you discarded any of these shipping materials, please pack it as securely as possible, to avoid damage while in transit.

Step #3:  Ship your purchase to the address given to you with the return authorization code.  Write the RMA number we sent you via email.  No parcel will be accepted without this number!


You can ship via U.S. Postal Service, or any insured, traceable courier. Insure the package for the full amount of the purchase price and ship it, with return receipt. We are not responsible for items that are lost in the shipping process.

Exchanges

If you prefer, you may exchange your Gem Jewelry World purchase for another selection, provided the first purchase is returned within 30 days of shipment.

If you prefer an exchange to a refund, we will issue you full credit, which you can apply to the purchase of another selection of your choice. If you have any questions about our return procedure, please don't hesitate to contact us.

Questions? Contact us at returns@gemjewelryworld.com, or call Customer Service at (816) 368-8126

Please note that special order, sized items or engraved pieces are not returnable. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE.

International Orders

Gem Jewelry World ship s virtually anywhere in the world. As the contents of your package will be jewelry and semi-precious stones, we only ship through secured and insured carriers. We are proud to say that we've shipped to over 120 countries around the world!

Please note that delivery times are approximate, and subject to carrier and custom delays. Please click for more shipping information. Please note that most international shipments are shipped complete... so we may hold your order for all back ordered items to arrive

Special steps might be necessary in order to obtain approval from your credit card company. We will contact you via email if further information is needed.

You will be responsible for any custom - tax duties, if applicable. We are required by law to list the price you paid as the customs amount of the package. Upon arrival of your package in your country, the courier will contact you to arrange payment of any local duties / taxes / customs charges assessed by your government. Keep in mind that we have absolutely no control over these charges.

Gift Wrapping

Our packages are tastefully designed to suit any occasion you specify. Your gift will arrive in a luxury box, with a handwritten card with any message you send us in the Order Form. We can ship your gift to any address you specify as well. We are the one stop gift solution! Our fee? This service is free!.

 
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